Ensure you ask.Ī support agreement provides access to the suppliers help desk should any issues arise. It cannot be assumed that all LIMS vendors will do this. All configuration is fully supported by Autoscribe even if the work has been done by the customer. Configuration is done by Autoscribe’s own internal technical team, or by the customers themselves after attending the required training course. Autoscribe LIMS have built-in configuration tools that allow workflows and the actions of each screen to be configured graphically. How LIMS vendors configure their systems, and who they use to do this varies. It should also identify the number of people who will be using the system, which will be the basis of the number of licenses required (either named or concurrent depending on the chosen suppliers licensing model). It will cover all aspects of the organisation’s operation that is to be in the scope of the LIMS project, including the workflow(s) used in the laboratory, the assays required, and any instruments and other software systems that need to be integrated with the LIMS. More typically a laboratory will document their user requirements for the LIMS and use this as a basis for discussion with LIMS suppliers. Deferring costs and spreading them over time can be enticing, but over the typical 7 to 10-year life of a LIMS, the total costs may prove to be more than for perpetual licenses. Subscription licensing on the other hand will have lower up-front costs, with larger annual (operational expenditure) costs. ![]() Perpetual licenses will have a bigger up-front (capital expenditure) cost, with smaller ongoing annual costs. Neither model is necessarily better than the other. Again, licenses may be per named user or per concurrent user. In this model the costs of the software and support are rolled into the recurring charges. The second model is subscription licensing, usually with a monthly, quarterly or annual fee and minimum subscription period. This can make a big difference to the total number of licenses you will need. The license may be per named user, where each user who may use the system needs a license (like Microsoft Word), or per concurrent user, where the number of licenses needed depends on the number of users who may be using the system at any one time. Suppliers will also provide ongoing support and software upgrades for an annual fee normally based on a percentage of the license cost. The traditional model is to purchase perpetual licenses with a one-off fee. There are two common LIMS licensing models.
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